Our clients use Access Maintain – ProNett to manage, in real time the maintenance aspects of their sites
We are proud to be an approved contractor for ProNett which helps our clients keep track of call outs, costs and other factors involved in works being undertaken on site.
Consultancy
As we are listed on ProNett, we are able to speak to the managers on site before we attend to liaise with centers for permits, and other aspects of the job in hand. We can also provide over the phone advice in the case of an emergency until one of our engineers arrive on site.
Training
We train our staff to work with ProNett to relieve the load from the restaurant managers on site. This includes logging in and out of jobs with time stamps and location stamps. Engineers are also able to retrieve and add photos attached to jobs to ensure parts are on hand before arriving to site.
Management
Elements Management Team provides support to both clients and engineers. The team plays a crucial role in facilitating communication, addressing concerns, and ensuring a smooth collaboration between clients, the technical/engineering staff and their relationship with ProNett.
Support
Our management team oversee everything the sites and engineers are inputting into our system and ProNett. The management team are available to help with any overdue orders or any other issues within our system. The team also serve the engineers to help with calls and any admin related work to give the engineer the most amount of freedom to get on with the tasks.
Our Commitment to excellence
At Elements Maintenance Ltd, we ensure our clients receive the highest standard of service and complete transparency in performance. Our operations are supported by a robust management system – ProNett which allows us to track, measure, and continually improve our work—giving customers confidence that every job is handled efficiently and professionally.
This system is central to how we manage and monitor our KPI scores, which reflect three key areas: Response, First Time Fix, and Service. These metrics are essential for any contractor aiming to deliver consistent, high-quality results. At Elements Maintenance Ltd, we are proud to maintain a KPI score that consistently sits around 85%, reflecting our commitment to excellence.
We respond quickly to client needs, ensuring that every reactive callout is logged, tracked, and resolved without delay. The Response metric shows how swiftly we attend to issues, and our high score demonstrates our dedication to minimising downtime for our clients.
Our First Time Fix rate is equally important. By carefully planning, allocating, and tracking jobs, we ensure that our engineers arrive prepared—with the right tools and parts to complete the work on the first visit. This not only improves efficiency but also enhances customer satisfaction.
Service, the third KPI, measures the overall quality of our work and the professionalism of our team. We gather feedback, monitor trends, and make improvements where needed, ensuring that our service remains consistently high.
By integrating smart performance tracking into every aspect of our operations, Elements Maintenance Ltd delivers measurable results, transparent reporting, and a proven track record of keeping clients happy. With this system as our performance backbone, we maintain the standards our customers expect—and the KPI scores to prove it.
Clients which use ProNett
Monday – Friday, 9am – 5pm
159 High Street, Barnet, London, EN5 5SU
07418066238
info@elements-m.com